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Internet Auctions
The
Art of the Deal
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If a bidder asks a question about the item you're selling or the sales terms, respond as quickly as possible. | |
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When the auction closes, print all the information about the transaction, making a note of the buyer's identification, the description of the item and the time, date and price of the bid. Print and save a copy of every e-mail you send and receive from the auction site or successful bidder. | |
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Contact the winning bidder as quickly as possible after the auction closes. That's the time to confirm the final cost, including shipping charges, and to tell the buyer where to send the payment. | |
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Most sellers in person-to-person
auctions require buyers to pay by check or money order because they
don't have the capability to accept credit card payments. These
payment methods offer fewer consumer protections than credit cards,
so be aware that some buyers may not be comfortable using them. Some
online auctions and third parties enable sellers to accept credit
card payments. Review the terms of these offers carefully. If you
accept credit card payments, bill the buyer's credit card account
only when you're ready to ship the product.
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