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Disclaimer
Internet Auctions
Know the Seller
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Find out who you're dealing with. Verify the seller's identity before you place your bid, and be wary of sellers who you can't identify. Some sellers may use a forged e-mail header, which makes follow-up contact close to impossible. |
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Get a telephone number for the seller and use it to confirm that you have some way other than e-mail to contact the seller. |
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Check to see how the seller has treated other buyers. Some auction sites post feedback ratings of sellers based on comments by other buyers. This may give you some idea of how you'll be treated, but beware of "shill" testimonials. |
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Before you bid, find out what form of payment the seller will accept. If the seller accepts only cashier's checks or money orders, decide whether you are willing to take the risk of sending your payment before you receive the product. |
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Find out who pays for shipping and delivery. Generally, sellers specify the cost of shipping the item and give buyers the option of express delivery for an additional fee. If you're uncertain about shipping costs, check with the seller before you bid. |
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Check on the seller's return policy. Can you return the item for a full refund if you're not satisfied with it? If you return it, are you required to pay shipping costs or a restocking fee? |
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If you have any questions about the item, e-mail or phone the seller. Don't place your bid until your questions have been answered. |
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Table of Contents If you're a buyer... If you're a seller...
Source: Federal Trade Commission
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