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Internet Auctions
Consumer Concerns
According to the Federal Trade Commission, Internet auction fraud has become a significant problem. Most consumer complaints center on sellers who:
- don't deliver the advertised goods;
- don't deliver the advertised goods;
- don't deliver in a timely way; or
- fail to disclose all the relevant information about the product or terms of the sale.
If You're A Buyer...
Quick Tips for Buyers
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Identify the seller and check the seller's feedback rating.
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Do your homework. Be sure you understand what you're bidding on, its relative value and all terms and conditions of the sale, including the seller's return policies and who pays for shipping.
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Establish your top price and stick to it.
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Evaluate your payment options. If possible, use a credit card. It offers the most protection if there's a problem. Consider using an escrow service if the seller doesn't accept credit cards.
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Table of Contents If you're a buyer... If you're a seller...
Source: Federal Trade Commission
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